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Delivery and Packaging Information

Delivery Information

Order Processing Time: We aim to process all orders within 24 hours of payment. This is a realistic estimate based on past performance and we aim to acheive this on 90% of orders.

UK Delivery Timeframe: All express orders with DPD & TNT are sent on a 24-hour service. Small shipments (under 1kg & £50 GBP) with Royal Mail are sent on a 1st Class service.

European Delivery Timeframe: Express European delivery will take 2-6 working days (Click here for full list)

Delivery Partners: Goods will be delivered by our trusted delivery partners as per the detailed schedule below. All items above 1kg in weight or £50 GBP in value will be shipped using a trackable, insured service.

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The Packaging Process

Stage 1:

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A flat-packed box is prepared and sealed at the bottom before expanding foam is place into the bottom of the box.

Stage 2:

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Your system is then placed on top of the foam and expanding more pieces are placed down the side of the box to expand around all outer corners & edges.

Stage 3:

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Expanding foam pieces are placed down the side of the box to expand around all outer corners & edges.

Stage 4:

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A final foam section is placed on top of the system before closing the lid, allowing the foam to expand into the void and set the system rigid and movement-free.

Strong, Safe, Responsible Packaging

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We realise that a consignment is only as safe as its packaging and we’re constantly exploring the latest machines and materials available to ensure safe transit throughout the carrier network.

Our corrugated cardboard boxes are made to match the original specification of the OEM (original equipment manufacturer) of our refurbished servers and computers. Each box is tested against the heaviest weight it’s designed to carry in order to ensure resilience from the most extreme negligent handling.

In keeping with our environmentally conscience goals, corrugated packaging has the best UK recycling record of any packaging material with over 80% of all corrugated collected for recycling. On average, UK manufactured corrugated boxes contain 76% recycled fibre.

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Expanding Foam Cushioning

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Every bit as important as the box that holds it together, the protective packaging inside your shipment is crucial to the successful transit of any refurbished I.T equipment.

From the early days of second-hand bubble wrap and used newspaper to shredded cardboard and air pad sheets, we’ve tried them all. But there for the safe and secure shipment of used desktop computers, servers and workstations there is no safer, cleaner or more suitable solution than expanding InstaPak foam.

Being custom shaped for your delivery, our foam-in-place inserts allow you safely and easily re-use the material for returns or forward shipping if required. Our foam is biostable. It will not degrade and contribute to air or water contamination. It has superior cushioning abilities that provide maximum protection with a minimum of material. Less packaging is used, so less enters the waste stream.

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