From 1st January 2021, there will be a change in the way we handle orders for you – our valued EU customer. We have summarised the information in five simple steps below:
EORI numbers ("Personal ID" for Iceland, Liechtenstein and Norway) are required for orders going to business addresses within the EU or EEA.
All prices on our website will now be displayed as a gross amount (excluding tax) for all customers. All EU individuals and businesses will pay 0% VAT on our website.
All invoices from us will show no VAT element in the subtotal since no VAT will be paid. The shipping costs shown on your invoice will not contain any additional import fees. We will still provide you with an option to include your VAT ID on your order confirmation and invoice.
A commercial invoice and customs declaration will be included with your parcel. We will still offer both UPS and DPD delivery options on our website.
The courier responsible for your order will contact you at the point of import to your country to collect a VAT charge calculated at your local VAT rate – NOT the 20% VAT rate of the UK. The VAT charge is remitted to your local VAT authority by the courier, and EU VAT Registered businesses can claim this amount in their annual tax return.
Couriers may, at the same time, collect an import fee:
You will receive these payment requests in the same way you currently receive tracking updates from your courier – the process is quite smooth and hassle-free.
Once any outstanding charges are collected, the shipment will progress as normal and this will be reflected in your tracking history.
If the charges are not paid, the parcel will return to us and the customer will be liable for any Customs Penalties that we receive, so we ask that all customers understand the new process before placing an order.
If the changes to the order process cause any inconvenience, and you would like to cancel your order, please contact us immediately, quoting your order number.
If you have any questions, please feel free to contact us at support@bargainhardware.co.uk or by phone at +44 (0)1254 878801.