Are you an EU customer?

From 1st January 2021, there will be a change in the way we handle orders for you – our valued EU customer. We have summarised the information in five simple steps below:

1. EORI and PID Numbers:

EORI numbers ("Personal ID" for Iceland, Liechtenstein and Norway) are required for orders going to business addresses within the EU or EEA.

  • On our website: You can enter your EORI or PID number during the checkout process.
  • On our eBay store: You must provide the EORI or PID number in the "Message To Seller" during checkout.
  • If an EORI/PID number is required but not provided, your order will be sent with UPS by default and will incur a £11.50(LCY) import fee, requested by UPS at the point of import.

2. Ordering From Our Website:

All prices on our website will now be displayed as a gross amount (excluding tax) for all customers. All EU individuals and businesses will pay 0% VAT on our website.

3. Ordering From Our eBay:

  • Orders from our UK eBay site will still include UK VAT (20%), but EU customers will be refunded this VAT charge since you will be required to pay your local EU VAT upon import. More information is available on our eBay listings.
  • EU eBay sites: Orders from our EU eBay sites are discounted to remove the UK VAT charge, since you will be required to pay your local EU VAT upon import. More information is available on our eBay listings.

4. Invoicing And Order Confirmations:

All invoices from us will show no VAT element in the subtotal since no VAT will be paid. The shipping costs shown on your invoice will not contain any additional import fees. We will still provide you with an option to include your VAT ID on your order confirmation and invoice.

5. Delivery And EU VAT (IMPORTANT):

A commercial invoice and customs declaration will be included with your parcel. We will still offer both UPS and DPD delivery options on our website.

The courier responsible for your order will contact you at the point of import to your country to collect a VAT charge calculated at your local VAT rate – NOT the 20% VAT rate of the UK. The VAT charge is remitted to your local VAT authority by the courier, and EU VAT Registered businesses can claim this amount in their annual tax return.

Couriers may, at the same time, collect an import fee:

  • UPS charges an import fee equivalent to £11.50(LCY) OR 2.5% of the VAT charge - whichever amount is higher. UPS will include your local VAT charge in their request for payment.
  • DPD has a slightly different structure since they do not fully operate their own delivery network. Import Fees and VAT charges are collected at the same time and are as follows (please identify your delivery country to see the relevant charges):
    • NL Clearance Hub (21% VAT Charged)
      • For deliveries to: Netherlands, Belgium, Luxembourg, Poland, Germany, Norway, Denmark, Sweden, Finland
      • Customs Admin surcharge – Netherlands is €5.00 plus VAT
    • FR Clearance Hub (20% VAT Charged)
      • For deliveries to: France, Portugal, Italy, Czech Republic, Hungary, Slovenia, Slovakia, Romania, Latvia, Lithuania, Estonia, Greece, Bulgaria, Austria, Croatia
      • Customs Admin surcharge - France is €4.17 plus VAT
    • ES Clearance Hub (21% VAT Charged)
      • For deliveries to: Spain only
      • Customs Admin surcharge – ES is 2% of the declared value of the goods if the value of goods is under €150, otherwise 10% of declared value with max charge of €30
    • IE Clearance Hub (23% VAT Charged)
      • For deliveries to: ROI only
      • Customs Admin surcharge – ROI is €5.00 plus VAT
    • AT - Customs Admin surcharge – AT is €10 plus VAT
    • IT - Customs Admin surcharge – IT is €10 plus VAT
  • Where a EORI/PID number is required but not provided, all eBay and Website orders will be sent with UPS unless a valid EORI/PID number is received.

You will receive these payment requests in the same way you currently receive tracking updates from your courier – the process is quite smooth and hassle-free.

Once any outstanding charges are collected, the shipment will progress as normal and this will be reflected in your tracking history.

If the charges are not paid, the parcel will return to us and the customer will be liable for any Customs Penalties that we receive, so we ask that all customers understand the new process before placing an order.

Questions & Cancellations

If the changes to the order process cause any inconvenience, and you would like to cancel your order, please contact us immediately, quoting your order number.

If you have any questions, please feel free to contact us at or by phone at +44 (0)1254 878801.

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