Are you an EU customer?

Since the UK regretfully left the EU on January 1st 2021 we have had to adapt to new measures to continue to serve you, our highly valued EU customers.

These new measures did of course come with some predictable initial backlogs and teething problems. However, the initial issues are now resolved, shipping services have stabilised, and we are once again able to provide a timely and efficient service across the European Union and EEA.

The short guide below outlines the few considerations that EU customers should be aware of when placing orders post-Brexit.

Additionally, we would like to reassure all of our EU customers that we are committed to making your customer experience as smooth and frictionless as possible and we are absolutely at your service to make that a reality.

Invoices, EORI and PID Numbers

All invoices to customers outside of the UK will show no VAT. We will still provide you with an option to include your VAT ID on your order confirmation and invoice.

EORI numbers ("Personal ID" for Iceland, Liechtenstein and Norway) are required for orders going to business addresses within the EU or EEA.

  • You can enter your EORI or PID number during the checkout process.

Delivery and EU VAT

The parcel carrier that you select at checkout will contact you to collect the relevant VAT charges and customs clearance fees that apply to your country before they make delivery of the goods. This process is smooth and hassle-free.

VAT registered businesses can reclaim this VAT from on their regular VAT return as a domestic purchase.

We recommend UPS delivery is used for all business customers, as the DPD clearance hub structure means that the import VAT may not be charged by your own country.

Clearance fees for VAT collection are as follows:

  • UPS simply charges an import fee equivalent to €13 or 2.5% of the invoice VAT - whichever amount is higher.
  • DPD has a more complex hub clearance structure which is slightly more economical but may not be suitable for business customers. Click to view DPD Rates

You will receive these payment requests in the same way you currently receive tracking updates from your courier – the process is quite smooth and hassle-free. Once any outstanding charges are collected, the shipment will progress as normal and this will be reflected in your tracking history.

If the charges are not paid, the parcel will return to us and the customer will be liable for any Customs Penalties that we receive, so we ask that all customers understand the new process before placing an order.

Don't Hesitate To Ask Us

We understand that the post-Brexit order process can raise questions and concerns. Please do not hesitate for a second to contact our support team with any questions you have and we’ll be delighted to help you.

The fastest way to get in touch is to contact us at or by phone at +44 (0)1254 878801.

A Future Closer to EU

At Bargain Hardware we wholeheartedly believe in the European single market, and we are working on solutions to ensure that we can serve you once more on those barrier-free terms.

We look forward to bringing you further updates in Q4 2021.