Item Grading Guide

The following guide explains how we determine the grading of our refurbished systems. We categorise by three grades: A+, A and B. We do so because we believe that our A+ grade is superior to the industry standard ‘A’ grade.

All three grades provide fully functional, tested systems. The differences between the 3 grades are made up of cosmetic imperfections and not significant functional flaws. We thoroughly believe in honesty and transparency with our customers and this guide is aimed to provide a comprehensive overview of the physical condition of the goods you are purchasing.

Desktop PCs, Workstations & Tower Servers

Grade A+ 

Excellent overall condition. The possibility of only the slightest cosmetic scuffs or marks due to normal use but these will be barely noticeable and this will be a great example for a machine of

• No dents/indentations
• No scratches exposing bare metal
• No cracked plastics or missing cosmetic items
• Some cosmetic restore paint may be used but this will not be visible

Grade A

Good overall condition. The unit may have fine scratches and scuffs which you would expect with wear and tear. Slightly larger scratches will be corrected with restore paint.

• Possibility of 1 small dent/indentation less than 1cm but not on the same panel/side
• No scratches exposing bare metal
• No cracked plastics or missing cosmetic items
• Some cosmetic restore paint may be used and this may be visible

Grade B

Well-used condition with cosmetic imperfections. The system will be in fully functional condition but is likely to have noticeable cosmetic defects which includes dints, scratches, chips and other imperfections.

• Possibility of dents/indentations bigger than 1cm in diameter
• May have scratches exposing bare metal
• Possibility of cracked plastics or missing cosmetic items but do not affect the functionality of the machine
• Some cosmetic restore paint may be used and this may be visible
• Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel

Laptops & Notebooks

Grade A+ 

Excellent overall condition. The possibility of only the slightest cosmetic scuffs or marks due to normal use but these will be barely noticeable and this will be a great example for a laptop of its age.

• No dents/indentations
• No deep or noticeable scratches
• No cracked plastics or missing cosmetic items
• Keyboard and trackpad will have no shine
• Some cosmetic restore paint may be used but this will not be visible
• No dead pixels, dark patches or pressure marks on the screen

Grade A

Good overall condition. The laptop may have fine scratches and scuffs which you would expect from fair wear and tear. There may be slightly larger scratches corrected with restore paint or the laptop may have a vinyl skin covering.

• Possibility of minor dents/indentations but these will be barely noticeable
• No deep scratches but there may be minor hairline marks on the chassis casing
• No cracked plastics or missing cosmetic items
• Possibility of very slight wear marks on the trackpad and keyboard
• Screen will have no pressure marks, dead pixels or dark patches
• Some cosmetic restore paint may be used which is visible/noticeable
• Possible minor cosmetic damage to cooling vents

Grade B

Well-used condition with cosmetic imperfections. The laptop will be in fully functional condition but is likely to have noticeable cosmetic defects which includes dints, scratches, chips and other imperfections.

• Possibility of dents/indentations but no bigger than 1cm in diameter
• May have deep and clearly visible scratches on the chassis casing
• Possibility of cracked plastics or missing cosmetic items but which don’t affect functionality
• Screen may have a single pressure mark and/or up to 10 dead pixels
• Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel
• The lid closing latch may be broken or missing
• May have shiny keys or trackpad and clear signs of keyboard use

Monitors & All-In-One Desktop PCs

Grade A+

Excellent overall condition. The possibility of only the slightest cosmetic scuffs or marks due to normal use but these will be barely noticeable.

• No dents/indentations
• No deep or noticeable scratches
• No dead pixels, dark patches or pressure marks on the screen
• No cracked plastics or missing cosmetic items
• Some cosmetic restore paint may be used but this will not be visible
• The stand may have light scuffing but no damage or cracks

Grade A

Good overall condition. The unit may have fine scratches and scuffs which you would expect from fair wear and tear on a unit of its age.

• Possibility of minor dents/indentations but these will be barely noticeable
• No deep scratches but there may be minor hairline marks on the chassis casing
• No cracked plastics or missing cosmetic items
• May have more noticeable scuffs on the stand but no cracks or damage
• No dark patches, scratches or pressure marks on the screen
• May have up to 5 dead pixels on the screen
• Some cosmetic restore paint may be used which is visible/noticeable

Grade B

Well-used condition with cosmetic imperfections. The item will be in fully functional condition but is likely to have noticeable cosmetic defects which includes dents, scratches, chips, dead pixels and other imperfections.

• Possibility of dents/indentations on the surround no bigger than 1cm in diameter
• May have deep and clearly visible scratches on the chassis casing and/or stand
• Possibility of cracked plastics or missing cosmetic items but not affecting  functionality
• Screen may have a single pressure mark and/or up to 10 dead pixels
• Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel